db89 Privacy Policy
This policy fully describes how your personal information is collected, stored, and protected on the db89 platform.
This privacy policy applies to all users of the db89 platform. By using our services, you are considered to have accepted the terms of this policy. For any questions, please contact us directly.
Introduction and Scope
db89 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on protecting our users' privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.
This policy applies to the db89 website, mobile platform, and all related services. When you use our services, you acknowledge that you have read this privacy policy and understood its terms.
What Information We Collect
When creating an account and using services on db89, we may collect the following types of information. In each case, we collect only what is necessary.
2.1 — Identity Information
Information you provide yourself during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
2.2 — Financial Information
Information required to complete transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 — Technical and Usage Information
Information collected automatically from your device and platform use:
- IP address
- Browser type and version
- Device identification information
- Cookies and session data
- Gaming activity logs on the platform
2.4 — Communication Information
Information collected when you contact our support team:
- Live chat conversation records
- Email message content
- Complaint and feedback details
- Service request descriptions
Purpose of Data Use
Information collected by db89 is used for the following legitimate purposes:
- Creating, managing, and securing accounts
- Processing all financial transactions including deposits and withdrawals
- Completing age verification — services are operated for those aged 21 and above only
- Providing 24/7 customer service and live chat support
- Ensuring compliance with responsible gaming policy
- Preventing fraud, money laundering, and other illegal activities
- Improving platform performance and resolving technical issues
- Providing a personalized experience based on your preferences
- Meeting applicable legal and regulatory obligations
3.1 — Marketing Communications
With your consent, db89 may notify you by email about new bonus offers, promotions, or platform updates. You may request to opt out of such communications at any time by contacting us.
Sharing Information with Third Parties
db89 does not sell your personal information or disclose it to third parties without permission. However, information may be shared in the following limited circumstances:
Payment Providers
Information necessary to complete transactions is shared with approved payment service providers including bKash, Nagad, and Rocket. This information is used solely for payment processing purposes.
Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive the minimum information necessary to operate services. They are required to comply with our privacy standards.
Legal Obligations
Information may be disclosed in response to legally valid requests from competent authorities under applicable law. This also applies to cooperation in investigations of fraud or criminal activity.
Data Security Measures
db89 applies industry-standard security measures to keep your information safe. The key components of our security framework are:
- SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers takes place through encrypted channels.
- Encrypted Database: Stored sensitive information — particularly financial and identity data — is encrypted in accordance with industry standards.
- Access Controls: Only authorized staff can access your information, and only when specifically required.
- Regular Security Assessments: Security audits are conducted regularly to identify vulnerabilities in our systems.
- Two-Factor Authentication: An additional layer of verification is available to protect your account.
- Fraud Detection Systems: Automated monitoring systems identify suspicious activity immediately.
No cybersecurity measure is completely impenetrable. We ask that you change your password regularly, do not share it with anyone, and stay alert to any unauthorized access. If you notice any suspicious activity, please notify our 24/7 support immediately.
Cookie Policy
The db89 platform uses cookies to improve the user experience and operate its services. Cookies are small text files stored on your device that help remember your preferences and session information.
6.1 — Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, store security tokens, and verify your account identity. Without these cookies, the platform will not function properly.
6.2 — Functional Cookies
These cookies are used to save your language preferences, game settings, and other personalized choices. This means you do not have to reselect the same settings each time you log in.
6.3 — Analytics Cookies
Aggregate information about general usage patterns is collected to improve platform performance and the user experience. This information is not personally identifiable.
6.4 — Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.
Your Privacy Rights
As a db89 user, you have certain important rights regarding your own information. We respect these rights and commit to responding to your requests within a reasonable time.
Right to Access
You may request a copy of the personal information we hold about you at any time. We generally respond to such requests within 30 business days.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information helps maintain the quality of service.
Right to Erasure
Subject to compliance with legal obligations, you may request that your information be deleted. This request may be temporarily restricted for active accounts or where there are ongoing legal matters.
Right to Object to Processing
You may object to the use of your information for specific purposes, including marketing communications. This right may be limited where processing is essential for operating the service.
Data Portability
You may request that your information be provided in a structured, commonly usable format, where technically feasible and legally permitted.
Right to Restrict Processing
In certain circumstances — such as during a dispute about the accuracy of information — you may request that processing of your information be temporarily restricted.
Data Retention Period
db89 retains your personal information only for as long as it is necessary or legally required. When determining retention periods, we consider the following:
- All account information is retained while your account is active
- Financial transaction records are retained for a defined period after account closure in accordance with applicable regulations
- Fraud prevention information is retained until the relevant investigation is complete
- Marketing preference information is retained until you withdraw your consent
- Information related to legal disputes is retained until those disputes are resolved
After the defined period, information is securely deleted or modified so that it is no longer personally identifiable.
Protection of Minors
db89 provides services only to those aged 21 and above. We do not intentionally collect information from any minor. The registration process includes age verification measures.
If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete all associated information. If a parent or guardian suspects their child is using our platform, please contact us immediately.
Changes to This Policy
db89 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email address
- By displaying a notification when you log in to the platform
If you continue to use our services after the updated policy takes effect, you will be considered to have accepted the revised policy. We recommend that you check this page regularly to stay informed about the latest version of the policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team will respond to your matter as quickly as possible.
For any privacy-related requests:
[email protected]
Get instant assistance through 24/7 live chat in Bengali. Our team is by your side any day, at any time.
We generally respond to email requests within 3 business days. For urgent matters, use our 24/7 live chat, where instant support is available in Bengali.
Related Information and Policies
Read our other policy and information pages that are relevant to your gaming experience on the platform.