db89's commitment to responsible gaming
db89 believes entertainment should always be safe and controlled. Our responsible gaming policy helps you enjoy the experience in a healthy way.
Why is responsible gaming important?
Online gaming or betting is primarily a form of entertainment. However, when it goes out of control, it can have a negative impact on personal, family, and financial life. db89 always wants players on our platform to have fun — but within healthy limits.
Responsible gaming means playing within your means and your time, fulfilling your responsibilities to your family, and seeking help whenever you run into trouble. db89 has put in place a number of effective tools and policies toward this goal, to give you a healthy and controlled experience.
Our responsible gaming policy is not just a document — it is the core foundation of every decision we make. We ensure that no one under 21 can access our platform, and that any player can impose restrictions on their own account whenever they wish.
Our core commitments
21+ age limit
db89 strictly prohibits registration and gaming by anyone under 21. Proof of age is mandatory during account verification. Only adults may play on our platform.
Deposit limit setting
You can set your own daily, weekly, or monthly deposit limit. This protects you from exceeding your budget and reduces financial pressure.
Time-out feature
Need to take a break? At db89 you can take a time-out from 24 hours up to 30 days. During this period your account will be temporarily suspended.
Self-Exclusion
If you feel gaming is getting out of your control, you can close your own account for an extended period or permanently. This can be a permanent decision or one with a set duration.
24/7 support
Our support team is ready to help you in Bengali 24 hours a day, 7 days a week. Contact us via live chat for any concerns or issues.
Safe and fair gaming
db89 uses SSL encryption and fair play technology. Every game on our platform guarantees fair outcomes and your information is kept fully secure.
Signs of problematic gaming
If you notice any of the following signs in yourself, it may be time to seek help. This is not a sign of weakness — it is a sign of self-awareness.
You are spending more than your set budget and playing more to chase your losses.
You are hiding your gaming from family or friends or lying about it.
You are prioritising gaming over work, studies, or family responsibilities.
You keep trying to stop playing but cannot.
You are experiencing stress, anxiety, or depression because of gaming.
You are gaming with borrowed money or money meant for essential expenses.
You feel irritable, angry, or restless when you cannot play.
Assess yourself
If one or more of the signs above apply to your life, please contact db89's live chat support. Our trained support team will guide you in the right direction — without judgement and with full confidentiality. If needed, they will help you restrict or close your account immediately.
Our safety tools
db89 gives you full control over your own experience. The tools below can be used at any time.
Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is lowered it takes effect immediately.
Time-out
Temporarily suspend your account for 24 hours up to 30 days for a short break. It will reactivate automatically when the break ends.
Self-Exclusion
The option to close your account for an extended period or permanently. While exclusion is active, no new account can be opened.
Gaming history
View all your deposits, withdrawals, and betting history at any time. Transparency helps you understand your own patterns.
To use these tools, contact db89's live chat support. Our team will help you configure the right settings and ensure complete confidentiality.
db89's commitment to responsibility
As a trusted platform, db89 always ensures the following:
- Only individuals aged 21 or above are permitted to register and play.
- Age and identity verification is mandatory at the time of registration.
- We never encourage gaming by individuals who are under the influence of alcohol or drugs.
- We do not run advertisements that violate responsible gaming principles.
- When problematic gaming is identified, we proactively alert the player ourselves.
- Self-exclusion requests are processed within 24 hours.
- We refrain from presenting gaming as a source of income.
- Every game is operated with SSL encryption and fair play technology.
The player's own responsibilities
For a good experience, you also have some responsibilities of your own:
- Only play with money whose loss will not harm your standard of living.
- See gaming as entertainment, not as a path to guaranteed income.
- Before each session, set a limit on your time and money and stick to it.
- Avoid gaming when you are under stress, angry, or feeling low.
- Take regular breaks and spend time with your family.
- Do not use or share another person's account.
Ways to get help
If you are having any trouble with gaming, you do not have to face it alone. db89's support team and the channels below can help you.
Live chat support
Contact db89's Bengali live chat 24/7. Our trained team will be with you through every issue.
Email Support
To seek help confidentially, email us at: [email protected] — we will respond promptly.
Account management
Contact us to set deposit limits, a time-out, or self-exclusion. The decision is yours — we are here only to assist.
Enjoy safely — at db89
Enjoy cricket, slots, or casino with responsible gaming in place.